Thomas | Hong Kong

In 2017, Thomas decided not to continue his studies after four years of secondary school at Ning Po No. 2 College in Hong Kong, due to family reasons. In the following year, he spent most of his time volunteering, organizing charity sales and supporting basketball tournaments locally, while trying to find a path to meaningful employment. That’s when Thomas heard about the Generation X CLAP@JC Customer Service program from a social worker, and he instinctively felt that it was an opportunity to change his fortunes in life and did not hesitate to sign up.

Besides acquiring valuable skills, Thomas formed new friendships

“Besides acquiring knowledge on the customer service industry, I benefited tremendously from the new friendships I formed. I was able to befriend my course mates, as well as my instructor and various mentors. These friendships have made my program experience more rewarding!”

“In addition, other than course content, one of the biggest takeaways was to learn to live life the way I want to and not be affected by what others say. It’s important to believe in ourselves. We should not give up in the face of criticism, and this applies regardless of the role we are currently in. We should stay true to ourselves, work hard, and not give up on our goals!”

Thomas has high aspirations for himself and for his career development

After graduating from the Generation X CLAP@JC Customer Service program in 2018, Thomas was offered a job as a Customer Service Assistant at AsiaWorld-Expo. 

“Generation expanded my social circle, turning classmates into lifelong friends. My instructor helped me secure a position at the AsiaWorld-Expo (AWE) and kept checking in on me. I’m very grateful to have encountered Generation. I was able to fulfill my wish of traveling to different parts of the world and experiencing different sceneries and things.”

Where is Thomas now?

Thomas has advanced from an Assistant Customer Service Officer role to Customer Service Officer at AsiaWorld-Expo, a role which he continues to hold today. 

“My short-term goal is to help exhibitions run smoothly. In the medium term, I would like to be able to share Hong Kong’s culture with visitors from different parts of the world. Ultimately, my aim is to become a driving force behind the exhibitions scene here,” he says