AI Guiding Principles

Last updated: October 16th 2024

Generation is a data-centric and data-driven organization. Since our inception in 2014, we have collected over 50 million data points across the various aspects of a learner’s journey. Insights from this data have informed our adoption of AI to better support our learners and make our organization more efficient in identifying employment opportunities for our graduates.

We use  AI to further our mission to support people to achieve economic mobility and a better life.
As we expand our services and continually build upon our use of AI, Generation is guided by the following core principles:

Transparency

We aim to build applications which are easy to explain and understand. In guidance to users, we articulate clearly how AI will be used, our goals, objectives, design and data used in the model. We commit to clearly informing users, including our learners, when AI is in use and when their data might be utilized for AI purposes. Additionally, we provide insights into the data used to train our algorithms and, to the extent possible, explain how AI-driven decisions are made.

Inclusion & Fairness

The imperatives guiding our thinking and design when we use AI are inclusivity and fairness in order to provide consistent and unbiased service to all users. To help mitigate against unintentional bias and/or technical errors and avoid perpetuating existing biases, Generation’s AI steering committee provides oversight and ethical guidance. And Generation always ensures that there is a “human in the loop” at key points in the AI journey.  We understand that we must continually evolve, reassess, and make adjustments to better ensure that our AI tools are free from any bias.

Privacy and Security

At the forefront of our minds is ensuring that our use of AI is strictly in conjunction with strong data privacy and cybersecurity policies to protect personal data and ensure transparency over how we collect and use personal data to further develop our applications and benefit users.

Relevance

Our AI use is always in service of our mission. When it comes to applications we develop, users work within the Generation network or are authorized by Generation to use the application by invitation and voluntary consent. For instance, our learners are invited to use our AI job matching application to assist in their job search.